Processing Times:

• Please allow 2-3 business days for order processing.

• For rush orders or specific delivery date requests, please contact us prior to placing your order at heartthrobinquries (at) gmail.com.

Domestic Shipping (U.S.):

• Standard Shipping: Flat rate of $15 (delivery within 1-5 business days).

• Free Shipping: Available on orders over $1000.

International Shipping:

• Standard Shipping: Flat rate of $20 (delivery within 10-20 business days).

• Express Shipping: Flat rate of $45 (delivery within 2-5 business days).

• Free Shipping: Available on orders over $2,000 (standard delivery).

Shipping Notifications:

• Once your order is ready for shipment, you will receive a notification email with your tracking number.

• Please allow 24-72 hours for tracking information to update after receiving the notification.

For all shipping inquiries, please contact us at heartthrobinquries (at) gmail.com.

Return Policy:

• Returns are accepted within 7 days of delivery.

• A 25% restocking fee will apply to all returned items due to the made-to-order nature of our products.

Return Requirements:

• Items must be unworn, unused, and returned in their original packaging.

• Please submit a return request to heartthrobinquries (at) gmail.com before sending back any items.

Return Processing:

• Once we receive your return, we will notify you within 48 hours whether it has been accepted.

• If accepted, refunds (minus the restocking fee) will be processed within 3-7 business days, depending on your original payment method.

Damaged or Incorrect Items:

• For exchanges due to damages or incorrect sizing/color, please email us at heartthrobinquries (at) gmail.com.

• Orders may be canceled at any time before shipment confirmation.

• Cancellations will incur a 50% charge of the order total due to the made-to-order nature of our products.

• To request a cancellation, please email heartthrobinquries (at) gmail.com.

Refund Processing:

• Once your cancellation is approved, your refund (including shipping costs) will be issued within 5 business days to your original payment method.

• Please ensure that the billing address and contact information provided match your credit card statement.

• Orders requiring verification may experience delays in processing.

• If additional payment verification is needed, we will contact you promptly.

How should I care for my HEARTHROB pieces?
Due to the unique materials used, we recommend:

• Spot cleaning with a damp cloth or professional dry cleaning for leather pieces.

• Gentle handwashing or dry cleaning for denim items.

• Avoiding harsh chemicals, excessive heat, and prolonged exposure to direct sunlight.

For specific care instructions, feel free to reach out to us.

What materials do you use in your designs?
Our designs are crafted from upcycled vintage leathers, denim, and other repurposed textiles, reflecting our commitment to sustainability and reducing waste.

How does HEARTHROB promote sustainability?
In addition to using upcycled materials, our collections are made-to-order to minimize overproduction and waste.

Does HEARTHROB collaborate with other brands or designers?
Yes, we are open to collaborations that align with our brand values. Please contact us at heartthrobinquries (at) gmail.com to discuss partnership opportunities.

Do you offer wholesale options?
Wholesale partnerships are available for select collections. Please email heartthrobinquries@gmail.com with your inquiry, and our team will provide details.